In a recent article I spoke about the post in the official Linden blog entitled Lights on at the lab this post has since been updated by Ginsu and shows that hopefully at least 2 Lindens ARE listening or at least are making the effort to make us feel they are, what the update does give us is some interesting stats which if I was a Linden I personally would be very disappointed in:------------------------------------------
Thanks, everyone, for your comments - I’ve read through the first 149. Please note Robin responded in a comment. Here’s the messages I heard, and their frequency in the 148 comments (excluding Robin’s):9% Here’s an example for you to study. [more on these below]
31% Thanks! You Lindens are doing ok . . . or at least I’ve seen worse!
32% Linden Lab sucks! You’re full of lying, hypocritical corporate bull, and you’ll never do anything right!
26% Give us more information, give it to us faster, and give it to us at the right time.
22% We’ve told you a million times: Focus on stability and bug fixing, no new features!
11% Communication is a two-way street, and you Lindens don’t listen.
12% Hey, fix this one issue [issue varies], willya?
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Robin Linden Says: Thanks to you all who have taken the time to respond here.
As the person ultimately responsible for communication, I take your unhappiness with recent mistakes very seriously.
Some of the things we’re doing to improve:
- hiring someone to *only* work on communication, including supporting forums, responding to blog comments, finding better ways to reach more Residents
- expanding the number of comments
- improving our processes for timing, review, and placement (combination of blog, email, message of the day, etc.) of our messages to Residents.
Also, it sounds like there are still many questions about identity verification, so I’ll post an update separately. For the moment, we have been testing the process and working on a support plan for helping with failures. In addition I have been following up with Integrity Services regarding their own processes and privacy policy, in addition to reviewing the legality questions raised by some Residents in specific countries such as France.
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Admitting mistakes have been made? Responding to blog comments? Acting on those comments ( no 100 comment limit)? Is this the Linden Lab we have all come to love?